Complaints study on Aesthetic treatments in 2022

The results of the comprehensive study on aesthetic treatment complaints in the UK in 2022, conducted in partnership between a well-known beauty retailer and the Professional Standards Authority, reveal some concerning issues in the aesthetic industry. Here are the key findings and implications:

Top Complaints: Dermal Fillers and Botulinum Toxin (Botox) are the two treatments that received the highest number of complaints. Dermal Fillers had 1,948 complaints, while Botox had 677 complaints. This suggests that these treatments are associated with a higher risk of problems or dissatisfaction among patients.

Specific Dermal Filler Complaints: Among the Dermal Filler complaints, it's notable that a significant portion, around 1,300, pertained to lip fillers, and approximately 250 were related to cheek fillers. This information underscores the need for specialised expertise when administering these treatments.

Lack of Patient Awareness: The study found that many individuals undergoing Botox treatment were unaware that it is a prescription-only drug. This lack of awareness can lead to unsafe and unregulated practices.

Use of Unlicensed or Counterfeit Products: The study also indicated that over 20% of Botox cases involved the use of unlicensed or counterfeit products. This poses significant health risks and emphasises the importance of verifying the authenticity and quality of the products used in such treatments.

Communication Issues: A concerning finding is that 84% of complainers claimed that they were ignored or had their phone numbers blocked when they sought help from their practitioners. This lack of communication can leave patients without support and guidance in case of complications.

Importance of Research: In light of these findings, it is crucial for individuals considering aesthetic treatments to conduct thorough research before choosing a practitioner. We would recommend the following steps:

• Request a free consultation with the practitioner. There is no reason why any practitioner should charge you for a consultation.
• Enquire about their qualifications, experience, and training.
• Ask to see their medical malpractice insurance certificates.
• Request proof of the sources of the products used in the treatment.

Reputable Practitioners: A reputable aesthetic practitioner should be transparent and willing to provide this information. Patients should not hesitate to ask these questions, as a qualified and experienced practitioner will readily supply the necessary documentation and address any concerns.

In summary, this study underscores the need for increased awareness and education in the aesthetic treatment industry. Patients must be proactive in verifying the credentials of practitioners and the authenticity of the products used to ensure their safety and satisfaction. Additionally, practitioners should prioritise open communication and ethical practices to maintain the trust of their clients.